When you encounter an error message while trying to activate MaskOff, it typically means that your carrier isn't granting permission to change your Conditional Call Forwarding settings from your device. To resolve this, you will need to contact your carrier directly and request them to enable Conditional Call Forwarding for you.
However, before reaching out to your carrier, you can try the following solutions:
Solution 1: Disable Wi-Fi Calling
Turn off Wi-Fi Calling: Go to your device's settings and disable Wi-Fi calling.
Turn off Wi-Fi: Ensure that your Wi-Fi is turned off completely.
Restart Your Device: Once both Wi-Fi calling and Wi-Fi are disabled, restart your device.
Solution 2: Stop and Restart the Service
Stop the Service:
Open the MaskOff app.
Navigate to Settings.
Select Stop Service.
Confirm by choosing Call.
Restart the Service:
After stopping the service, restart your device.
Open the MaskOff app again and follow the activation process.
By following these steps, you might be able to resolve the issue without contacting your carrier. If the problem persists, contacting your carrier for assistance with enabling Conditional Call Forwarding is the best course of action.
For more detailed instructions and support contact our customer support team.